Part six of the seven-part series
Practice Performance Measurement
Addresses the organization and promotion of safe and high quality care
The purpose of this section is to provide tools and strategies to help you evaluate the performance of your practice; this includes both the physician performance and the patient/family perspective regarding the quality of their care. Collecting data on performance, sharing these data with clinicians, staff and families and being transparent with consumers will help drive improvement and prepare your practice for successful completion of the NCQA recognition application process. Use the following ‘Practice Performance Guide’ tool and checklist to assess how well your practice tracks performance.
This tool may help prepare you to meet the PCMH elements 8A, 8B, & 8C for NCQA accreditation.
Check the following planned, proactive and comprehensive management strategies that your practice currently uses for each patient.
Complete a practice performance assessment
The following tools are available to measure the performance of your overall practice.
- Medical Home Index
Assessment measuring Medical Home activities in the practice- short version
- EQIPP: Medical Home for Pediatric Primary Care
This course helps a practice improve its medical home, and includes a practice survey to assess organizational capacity
Obtain feedback from families; share this data with all staff
There are a variety of ways to learn from families about their experience of care. Methods range from simple face-to-face inquiries or focus groups, to more formal survey approaches. Patients and families will need help becoming comfortable providing critical feedback. Making a commitment to use their feedback builds trust.
Consider using the following resources to obtain feedback:
- CAHPS (Clinician/Group Pediatric Care Survey)
Survey for providers to assess patient-centeredness
- Medical Home Family Index and Survey (short version)
Survey for families to assess their satisfaction with the provide
- Family Focus Group
Fact Sheet on the benefits of Family Focus Groups
- Family ‘Exit’ Survey
Survey for families on their post-visit experience with the practice
- Family Advisory Group
Fact Sheet on how to create Family Advisory Groups in the practice
Report practice performance and family feedback data back to all clinical staff
Presentation of practice performance data and family feedback to all partners fosters improvement. It benefits the practice to share these data with partners and discuss implications for improvement. Together you can select changes and use the Model for Improvement to test and implement improvements.
Prepare for completion of the NCQA PPC®-PCMH™ Recognition application
Achieving Level 1, 2 or even 3 using the NCQA positions your practice for potential enhanced payments and/or inclusion in medical home pilot demonstrations projects.
Assess the performance strategies from Step 1 to determine whether they are currently in place and note areas necessary for development.
To read the previous articles in this series, please click on the links below.
If you build it they will come.
A step-by-step guide to establishing a Patient Centered Medical Home
Please check back with us for the final article in this series.
Do you have questions or comments about Medical Homes? We invite you to contact our NCQA consultants at BHM Healthcare Solutions today.
BHM Healthcare Solutions website: http://www.bhmpc.com
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