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Category Archives: Clinical Operations Improvement

Six Secrets to Ramp up Your Revenue Cycle

Posted on April 23, 2013 by Danyell Jones

Ramp up Your Revenue Cycle with Six Easy to Implement Strategies

With the focus on the clinical side of your healthcare delivery system, many organizations have a tendency to overlook their revenue cycle.  Adequate reimbursement, more timely reimbursement, and an increase in internal efficiency can all be achieved by applying these principles of revenue cycle improvement.  Here are six secrets that can be quickly implemented to ramp up your revenue cycle and produce positive results for your bottom line:

 

revenue cycle

 

Get Expert Tips on Reducing Denials for Your Organization

As mentioned, one of the most effective ways to begin ramping up your revenue cycle is by implementing a denial management strategy.

Your organization could be losing upwards of a quarter of a million dollars a year due to medical denials. The good news is that denials are one of the easiest areas of your organization to turn around. With our presentation you will learn the inside secrets to reducing denied insurance claims immediately and have a dramatic impact on your organizations financial health.

Denial Managment

 

 


Posted in Clinical Operations Improvement, Financial, Learning Series | Tagged Denial Management, financial improvement, healthcare financial consulting, healthcare financial improvement, reducing healthcare denials, revenue cycle | Leave a comment

About BHM

Posted on December 27, 2012 by Linda Ringquist

Summary: Who is BHM? What services do we provide? What accreditations have we obtained? How can we help you?

BHM Healthcare Solutions is a healthcare management consulting firm which has been in business since 2001. Our healthcare management consultants provide a wealth of knowledge and expertise in a variety of healthcare management consulting services.

Some of our areas of expertise include:

FINANCIAL

BHM provides healthcare financial analysis, financial management, and financial risk management to health
care providers, insurers, and social service organizations. Through the application of cutting edge financial management models and strategies, we are able to rapidly pinpoint areas that lead to dramatically improved financial results. BHM’s healthcare risk consultants are available and ready to assist your organization.

DENIAL MANAGEMENT

Health insurance claim denials lead to millions of dollars of lost revenue each year. Utilizing our healthcare strategic management system we can dramatically improve your organization’s efficiency and profitability by providing guidance through our unique denial management process.

PHYSICIAN ADVISORS

BHM’s Physician Advisor Services deliver real time reviews, file reviews and chart reviews. We will focus on concerns such as treatment appropriateness, treatment plans, disability duration and functional ability to return to work. BHM has received URAC accreditation for our Independent Review Organization and our physician advisors are ready to assist your organization with your IRO needs.

CLINICAL OPERATIONS

We will help you more effectively manage medical costs and improve operational efficiency as well as assist with startup of new programs. The BHM team of expert healthcare operational consultants will work with your organization to optimize healthcare strategic management.

QUALITY IMPROVEMENT

Quality Improvement is mandatory for the survival of any health care organization. Our extensive experience in the healthcare industry can assist your organization in optimizing and managing a Quality Improvement Program. We can assist you with improving the standard of care, meeting accreditation and regulatory requirements, and increasing productivity.

ACCREDITATION

With our best in class accreditation services we support organizations in their goals of planning and growing quality assurance capacity. BHM accreditation services employ a process which ensures that your organization meets federal and state licensing requirements as well as URAC, NCQA, TJC, CARF,or COA accreditation standards. BHM has achieved URAC PCHCH accreditation and is one of only 5 organizations in the US to achieve this recognition.

HUMAN RESOURCES

BHM provides superior recruiting services to fill senior level executive positions within a variety of healthcare environments. In addition to this, BHM’s Interim Staffing Solutions will help your organization manage sporadic workloads, vacation, maternity, termination and other staffing issues.

TRAINING

Easily optimize strategic initiatives with our evidence based training platforms which include HIPAA Compliance, Optimizing Organizational Performance, Organizational Core Competencies, Clinical Supervision, Clinical Performance,  Leadership, Regulatory Compliance,  and Best Practices.

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Posted in Accreditation, Clinical Operations Improvement, Compliance, Financial, Health Insurance, Quality Improvement Programs, Services | Tagged BHM, BHMHealthcare Solutions, Health Insurance Claim Denials, Healthcare Financial Analysis, Healthcare Management Consultants, Healthcare Management Consulting, Healthcare Management Consulting Firm, Healthcare Risk Consultants, Physician Advisor, Physician Advisors, URAC, URAC Accreditation, URAC PCHCH Accreditation | Leave a comment

Top 10 Services BHM Healthcare Solutions Can Provide

Posted on September 28, 2012 by Linda Ringquist

BHM Healthcare Solutions is a healthcare management consulting firm with a myriad of services and areas of expertise. We have achieved URAC accreditation for both our IRO (independent review organization) services as well as URAC PCHCH Auditors Certification (patient centered health care home accreditation). We have a 100% success rate in assisting our clients in achieving accreditation or re-accreditation.

Following are some of our areas of expertise (not meant to be an all-inclusive list):

  1. Training – some of our training programs include: denial management, accreditation, improving utilization review, behavioral health parity, case management, and HIPAA compliance. Please visit our training webpage for our full list.
  2. Executive Recruitment – our process includes creating a job description, establishing minimum qualifications and salary range, comprehensive search, review of candidates including background checks, presentation of top 3 candidates, follow up interviews, and the final negotiation process.
  3. Interim Staffing – allows the organization to take their time with their search to find the ideal candidate while providing assistance on a temporary basis to ensure a smooth transition.
  4. Accreditation – we offer assistance for NCQA, TJC, CARF, COA, and URAC accreditation. One of our specialties is medical home accreditation.
  5. Compliance – we offer compliance assistance for areas such as HIPAA including HIPAA 5010.
  6. Quality Improvement – we can assist your organization in increasing customer satisfaction, lowering healthcare costs, and reaching a broader range of patients through our 4 step quality improvement process.
  7. Clinical Operations and Utilization Management – we can provide assistance in evaluating the necessity, appropriateness and efficiency of health care services against established guidelines and criteria.
  8. Physician Advisor Services – we can assist your organization with peer reviews which includes a review of medical necessity, improving documentation, Medicare RAC review, timeliness, and reporting. Our program offers a state of the art physician portal which automates the entire peer review process as well as board certified physicians available for review.
  9. Denial Management – we can perform an analysis and assessment of your current denials, create an implementation plan as well as a prevention plan to help reduce future denials.
  10. Financial/risk analyses – some of the services we can provide are: full financial analysis, revenue cycle, IBNR calculations, budget development, benchmarking, actuarial modeling, managed care contracting strategy development and cost variance analysis.

This is not meant to be an all-inclusive list but to provide a sampling of the extent of our services. We are confident there is a need within your organization in which we can provide assistance. We have a team of experts with a vast range of backgrounds and areas of expertise. Please visit our website at http://www.bhmpc.com to review our company and all of its offerings. Please call 1-888-831-1171 to schedule a complimentary consultation. We look forward to working with you.

 

 


Posted in Accreditation, Clinical Operations Improvement, Compliance, Financial, Quality Improvement Programs, Services | Tagged BHM Healthcare Solutions, Healthcare Management Consulting, HIPAA, HIPAA 5010, Patient Centered Health Care Home Accreditation, Physician Advisor Services, URAC, URAC Accreditation, URAC PCHCH Auditors Certification | 2 Comments

EMRs- Compliance Lessons Learned

Posted on July 27, 2011 by Danyell Jones

As we identified in an earlier post (Top 10 Compliance Threats for 2011), Electronic Medical Records, or EMRs are one of the top healthcare compliance threats to organizations in the upcoming year.

EMRs were introduced to the healthcare industry with a carrot or stick approach.  Those organizations that converted from paper to electronic records early were offered financial incentives, while those who did not faced being penalized down the road.  Now, nearly every organization is making the move away from paper records to electronic medical records, but for some this move has proved problematic from a healthcare compliance perspective.

Electronic Medical Records

EMRs- a potential compliance risk

Private contractors known as ZPICS, or Zone Program Integrity Contractors are now raising concerns about EMR programs citing inadequately designed software programs.  The real problem seems to be EMR software that does an overly extensive auto fill, substituting program notes for physician observations, and causing ZPICS to claim that documentation is not adequate.

Before any organization converts to EMRs they should be aware of the risk of over automation to their compliance program, and carefully evaluate the platform that they select for their practice.

For more information on EMRs….the good, the bad, and the right choice for your organization download our Free Presentation


Posted in Clinical Operations Improvement, Compliance | Tagged Compliance in Healthcare, Electronic Medical Records, EMR, Healthcare Compliance, Healthcare Compliance Association | 87 Comments

Top 10 Healthcare Compliance Issues of 2011

Posted on July 20, 2011 by Danyell Jones

2011 has been rife with government change, and both President Obama and healthcare regulators have been more active than ever in regard to regulatory and healthcare compliance updates and changes.  These new laws and acts, some of which are already in effect, and some of which are expected to go into effect soon will no doubt have a dramatic impact on the industry.  Here is our list of the Top 10 Healthcare Compliance Issues of 2011, we hope you enjoy.

1. The RAC Audit- recovery audit contractors who are independent organizations paid a percentage of recovered fees for providing auditing services are hitting hard across the country.  RAC auditors have the ability to look backward into the history of your organization over 7 years and will scour every nook and cranny of your organization for potential billing and coding errors.  All Healthcare CEOs should be asking themselves how prepared their organization would be for an unannounced audit, or when the last time their organization conducted an internal review of compliance practices.

2. Electronic Medical Records (EMRs)- financial incentives for EMRs have been paltry, but penalties for not converting to electronic records will begin to kick in starting in early 2012.  If you add to this the fact that those who have already converted to EMRs are getting penalized for poorly designed software which is not HIPAA Compliant, the case for examining your record keeping methodology becomes even more pivotal in 2011.

3. Speaking of HIPAA- HIPAA violations are another hot compliance issue that organizations should be aware of.  In recent months one organization was fined $2.25 million dollars for failure to properly dispose of protected information, and some physicians have been sentenced to jail time for failing to comply with HIPAA practices.  BHM urges all firms to develop an internal healthcare compliance department, or seek outside consultation to ensure that your organization is not at risk.

4.   The HEAT is on- The governments Health Care Fraud Prevention and Enforcement Action Team, known as “HEAT” is zoning in on healthcare fraud enforcement efforts in an attempt to “reign in fraud, eliminate waste, and get back Americas hard earned money.”  This aggressive team of law enforcement officers, members of the Department of Justice, and the Department of Health and Human Services are all collaborating to bring justice to  any organization or member who is not “in compliance.”  According to the Washington DC based law firm, Liles Parker, this has lead to:

  • Filed charges against more than 800 defendants
  • 583 criminal convictions
  • $2.5 million dollars worth of fines and re-coupment payments

Because the Obama administration has recently requested $60.2 million dollars in funding for HEAT in 2011, many more organization may find themselves in the line of fire.

5. Section 6402 of Health Care Reform Legislation- Yes, we all understand that over payments made to healthcare organizations will be pursued for recovery by the government with all the aggressiveness of a rabid Saint Bernard, but when it comes to understanding the details of what can get you in compliance trouble many physicians may find that they are as susceptible as that kid trapped in the back of the pinto. Section 6402 of the Health Care Reform legislation in particular will be risky for physicians  who will not only need to return any overpayment, but report over payments in writing and explain the reason for overpayment in a justifiable and timely manner.  Just exactly what constitutes timely has not been identified.

6. Medicare Exclusion- How often are you screening your clinical and non-clinical staff members to ensure that they are not excluded from participating in Medicare and other Federal health care programs?  Health and Human Services along with the Office of Inspector General have recently been reviewing care providers, and provider organizations.  Should it be found that a staff member has been excluded from Medicare the organization will be assessed significant financial penalties.  This will remain the case even if the organization screened an individual upon initially hiring them, and if the organization had no knowledge of the exclusion.

7. Independent Auditors (SIUs)- As if RAC Audits were not a great enough threat, organizations which have been found guilty of accepting over payments by RAC Auditors are now beginning to see copycat auditing firms sponsored by Third-Party Payers come in.  Like the second wave of a Tsunami these auditors pick up where RAC left off seeking reimbursement for overpayment from organizations which have already been found to have received over payments.   These new independent auditors are lead by Special Investigative Units (SIUs), and the prevalence of these audits will continue to rise throughout 2011 and 2012.

8. Suspended Payments- payment suspensions by Medicare are sure to increase in the coming months, and are just one more potential threat to an organizations healthcare compliance standing.  Organizations which used to be given advanced notice and warnings if payment was going to be suspended will now see little to no notice of payment suspension actions.  In addition, payments can now be suspended for the smallest of infractions……failing to properly notify Medicare of an address change being one of them.

9. Quality Reporting- The Physician Quality Reporting Initiative, or PQRI, is another change that was ushered in with the new Health Care Reform legislation.  Beginning in March 2011 Physician Quality Reporting went from being voluntary to mandatory, and organizations who are not in compliance with this reporting will be assessed a financial penalty.  Again, ambiguity plays a role in this compliance risk as PQRI data that is required has not been clearly defined at this point.

10. Compliance Programs- 2011 will certainly be the year for beginning, improving, and implementing compliance programs across a broad range of healthcare organizations.  The threats that we highlighted at the top of our list are only some of the  most prevalent and costly, but the total list of compliance risks to an organization could run to hundreds of items.  To make sure that your organization is covered from a compliance perspective please make sure that you have an active compliance program, and if possible a dedicated compliance officer.  If you are not sure where to start consider hiring an outside consulting firm to begin planning and implementing a quality healthcare compliance program for your organization today!

Not Sure where to begin? Call BHM at 1-888-831-1171 for your free Healthcare Compliance consultation


Posted in Accreditation, Clinical Operations Improvement, Health Care Reform, Learning Series | Tagged Compliance Healthcare, Compliance in Healthcare, Health Care Reform, Healthcare Compliance, Healthcare Compliance Programs, Healthcare Management, RAC Audits | 126 Comments

BHM Healthcare Solutions
Healthcare Management and Consulting Firm Improving Financial &
Operational Performance of Health Care Enterprises
Suite 102, 1033 Corporate Square Drive St. Louis, MO 63132
888-831-1171 Office, 888-818-2425 Fax
email: results@bhmpc.com

 


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